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Return and Refund Policy
Refund Policy
Thank you for shopping at https://clothingara.lk, We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We want you to be fully satisfied with your purchase. However, we do not accept returns unless the package is damaged or the product is significantly defective upon arrival. If you receive a damaged or defective item, please contact us right away, and we’ll be happy to assist you.
Refunds
We do not offer refunds. However, we are happy to offer exchanges in cases where the package is damaged or the product is significantly defective upon arrival. If you receive a damaged or defective item, please contact us immediately, and we will assist you with an exchange.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within [X] days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
- Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 14 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.